Have Your Say – Payment Times and Practices Inquiry

The Australian Small Business and Family Enterprise Ombudsman (Ombudsman), in partnership with the Small Business Commissioners in South Australia, New South Wales, Victoria and Western Australia, and in association with the Council of Small Business Australia (COSBOA) and the Australian Institute of Credit Management (AICM), is conducting an inquiry to examine payment times and practices in Australia.

Two issues impacting significantly upon small and medium sized enterprises (SME’s) are:

  1. Late payment times: getting paid beyond the agreed terms of the contract; and
  2. Extended payment times: payment times beyond usual industry standards.


SME’s are encourages to complete an online survey to assist the Ombudsman in gathering information.

The purpose of this survey is to understand small businesses experiences with late payments as well as trends and effects these have on small business. The Ombudsman is interested to learn about how payment times are set, the impacts on the business and what actions are taken in relation to late payments.

The online survey is anonymous and will take approx 10 minutes to complete.

Click here to complete the Survey
The survey is open until Tuesday 28 February 2017

Inquiry terms of reference can be found here.

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